FAQ

THE GARMENTS 

Most of our oh so cozy clothing is printed on BELLA + CANVAS garments that are made in a state-of-the-art facility in California that is WRAP certified and committed to being eco-friendly and socially responsible. With a mission to reduce their carbon footprint and lead by example, they use less water, less energy, Bluedesign certified dyes, recycled water, and have virtually zero waste. Left over fabric is even recycled into different things like tile, bottles, stuffing, upholstery – even energy! Your shirt might have a tag from their sister facility in Nicaragua that ethically employs local makers.

THE ONLINE STORE

The online store is operated by a third party drop ship direct to customer print on demand company with facilities in Ontario, Canada and around the USA. For us, this means no wasted inventory and streamlined shipping. Items ship from the nearest fulfillment centr teo the buyer. If the nearest centre is currently out of stock of your item, it may be fulfilled at a different location. You may be charged duties on orders shipped from the US. Please contact jamie@northwestbynature.ca for a refund of duties with proof of receipt. 

OUT OF STOCK?

If an item you want is out of stock, check back tomorrow. Most items are re-stocked daily...however, due to complications in the supply chain because of COVID (sigh), some products may take a while to be restocked. 

SHIPPING

Items ship from the nearest fulfillment center to the buyer to reduce time and cost. Fulfillment usually takes 2-7 business days + shipping time to your location.  If an item is out of stock at a certain warehouse, the order will be fulfilled at a different location. Customers have the option to select express shipping for an additional cost. Free shipping on order over $150!

RETURNS

If there is an issue with your online order please contact Jamie at jamie@northwestbynature.ca and I will do my best to rectify your issue. 

Please note that all online orders are final and returns/exchanges cannot be made unless a problem occurs because of an error on our part and returns/a new item will be handled at our expense. 

CARE INSTRUCTIONS

Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process, so we suggest following the care instructions here to take care of your printed garments properly.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colours. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

SIZES

T-shirts and hoodies are pre-shrunk and will have minimal shrinkage or stretch-out.  

TODDLER T-SHIRTS:

YOUTH T-SHIRTS:

T-Shirt & Hoodie COLOUR GUIDE:

Crew Sweater COLOUR GUIDE: