Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All online orders are final, unless a problem occurs because of an error on our part and returns/a new item will be handled at our expense. 

If there is an issue with your online order please contact Jamie@northwestbynature.ca